Totally Branded – Privacy Policy

Last Updated: March 2026

Introduction
We take your privacy seriously. This notice explains how we collect, use, and protect your personal data when you use our website www.totallybranded.co.uk or purchase our products and services. By providing your information, you confirm you are over 13 years old.

Who We Are
Totally Branded, a trading name of Inform Printed Solutions Limited, is the data controller for your personal information.

Contact Details
Email: info@totallybranded.co.uk
Phone: 0203 150 2818
Postal Address: 20 Brocks Road, Swaffham, Norfolk, PE37 7GX

Please notify us if your personal information changes so we can keep our records accurate.

1. Data We Collect and Why

We may collect the following types of personal data:

·       Communication Data: Emails, messages, or contact form submissions. Used to respond to enquiries, maintain records, and protect our legal interests.

·       Customer Data: Name, billing and delivery addresses, email, phone, payment details. Used to process orders and maintain transaction records.

·       User Data: Information about how you use our website or online services, including posts or submissions. Used to operate our website, deliver relevant content, and maintain security.

·       Technical Data: IP address, browser type, page views, device info. Collected via analytics. Used to improve our website, marketing, and business decisions.

·       Marketing Data: Communication preferences and promotion participation. Used to send relevant marketing messages and measure advertising effectiveness.

Sensitive Data: We do not collect sensitive personal data, including race, religion, sexual orientation, health, or biometric data.

2. How We Use Your Data

We process your data for purposes including:

·       Providing goods and services

·       Responding to communications

·       Maintaining website and IT systems

·       Running marketing campaigns (with consent or legitimate interests)

·       Meeting legal and contractual obligations

We will only use your data for the purpose it was collected or a compatible purpose.

3. How We Collect Data

·       Directly from you: Forms, emails, phone calls.

·       Automatically: Website cookies, analytics, tracking tools.

·       From third parties: Advertising platforms, analytics providers, public records.

4. Marketing Communications

We may contact you for marketing purposes based on:

·       Your consent, or

·       Our legitimate interest to grow our business (including emails to limited companies)

You can opt out at any time using the unsubscribe links or by emailing info@totallybranded.co.uk.

5. Data Sharing

We may share your data with:

·       IT and system providers

·       Professional advisers (lawyers, auditors, insurers)

·       Government bodies where legally required

We will never sell your personal data to third parties for marketing without your consent.

6. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Access is limited to staff and partners who need it for legitimate business purposes.

7. Data Retention

We retain your data only as long as necessary for the purpose it was collected or to comply with legal requirements.

·       Tax purposes: 6 years after the end of your relationship with us

·       Anonymised research or statistics: indefinite use

8. Your Rights

Under UK GDPR, you have the right to:

·       Access your data

·       Correct inaccuracies

·       Request deletion or restriction of processing

·       Object to processing

·       Data portability

·       Withdraw consent (where relevant)

Requests are free unless clearly unfounded or excessive. We may ask for proof of identity.

For more info: ICO – Individual Rights

9. Complaints

If you are unhappy with our handling of your data, you can contact us at info@totallybranded.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO).

10. Third-Party Links

Our website may include links to other websites. We are not responsible for their privacy practices. We recommend reviewing their privacy notices.

11. Cookies

Our website uses cookies to improve your experience. You can disable cookies in your browser, but some parts of the site may not function properly if you do.