Returns & Refunds Policy

At Totally Branded, we want you to be delighted with your promotional products. As many items are bespoke and made to your specifications, returns are only possible in limited situations, for example, if the goods are faulty or differ from the approved artwork.

Checking Your Order

Please inspect your order immediately upon delivery.

If you believe there is an issue, notify us by:

·       Using the Report an Order Issue feature in your account

·       Contacting your Merchandise Consultant

·       Emailing info@totallybranded.co.uk

Reporting Deadlines

Goods damaged in transit must be reported within 48 hours.

Quality or production issues must be reported within 5 days.

Please check your order carefully as soon as it arrives. Any issues should be reported within the timeframes above, otherwise the order may be considered accepted, and we may not be able to offer a replacement or refund.

Do Not Distribute Goods

If you notice a fault with your order, please hold on to the items and contact our team before distributing them. Sharing the goods before we investigate may affect your eligibility for replacement or refund.

Inspection of Goods

We may request that goods be returned or collected for inspection before offering a resolution.

Resolution Options

If goods are confirmed to be faulty or materially different from the approved artwork, we may offer:

·       Reproduction of the faulty portion of the order
 or

·       Refund equal to the value of the faulty items.

Manufacturing Tolerances

Small differences in colour, print position, or quantity are normal in the production process and are part of standard industry practice. These variations are not considered faults.

Contact

Phone: 0203 150 2818
Email: info@totallybranded.co.uk